Política de reembolso

We strive to ensure our customers are completely satisfied with their purchases. If you’re not fully happy with your order, please review our policy below to understand the process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Unused and in the original condition as received.

  • Accompanied by all original packaging and hang tags still attached.

  • Packaged exactly as they were received, including any protective materials or inserts

  • Returns must be initiated within 14 days of the delivery date.

Note: Certain items may be marked as final sale and are not eligible for returns or exchanges.

2. Return Process

  1.  

    Go to Customer Support Portal initiate your return.

  2. Our team will review your request and provide you with a return authorization and shipping instructions if the return is approved.

  3. Ship the item back using the instructions provided. Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Exchanges

The best way to handle an exchange is as follows:

  • Return your current product following our return policy guidelines.

  • Once the return is processed, place a new order for the desired product.

This ensures you receive the correct item quickly while keeping the process straightforward. If you need assistance with the return or placing your new order, feel free to reach out!

4. Refunds

Payment is processed when product is received and checked that it is in original condition as when product was shipped. Please note:

  • Original shipping costs are non-refundable.

  • Full amount + tax will be refunded to your method of payment.

5. Non-Returnable Items

For health, safety, or other reasons, certain items are non-returnable, including but not limited to:

  • Gift cards

  • Personalized or custom-made products

  • Items marked as “final sale”

6. Damaged or Incorrect Items

If you received an incorrect or defective item, please contact us within 7 days of receipt. Include your order number and photos of the item, and we will assist you in arranging a replacement or return at no additional cost.

7. Refund Delays

If you haven’t received your refund within the stated processing time, please:

  1. Check your bank or credit card account again.

  2. Contact your credit card company; sometimes refunds take additional time to post.

  3. If you’ve completed these steps and still have not received your refund, please reach out to us at moreedelweis@gmail.com.

We value your satisfaction and are here to assist with any issues related to returns, exchanges, or refunds. For further questions, contact our team at moreedelweis@gmail.com.

*This policy is subject to change without notice.*