The best way to check the status of your order is by simply go to the customer support portal and track your order.

Returns must be initiated within 14 days of the delivery date, packaged exactly as they were received, including any protective materials or inserts, accompanied by all original packaging and hang tags still attached.

1. Go to Customer Support Portal initiate your return.

2.Our team will review your request and provide you with a return authorization and shipping instructions if the return is approved.

3.Ship the item back using the instructions provided. Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.

4.Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

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EDELWEIS warranty is covering all your functional parts on all of the EDELWEIS companions, unless stated otherwise. This warranty excludes coverage on suitcases with ordinary cosmetic damage, scuffs, stains scratches or dents. While traveling these unfortunate events will happen BUT when you see them, embrace them because those dents/scuffs have been made during an amazing time while traveling ( the best feeling in the world).

Open the Lock (Factory Combination: 000):
The lock comes pre-set to 000. To open, align the dials to 000 and push the button to release the lock.

Prepare to Set a New Combination:
Once the lock is detached from the suitcase, there will be a switch that will be set to OFF on the back of the lock, change it to SET.

Set Your Desired 3-Digit Combination:
While holding the button, turn the dials to your preferred 3-digit combination.

Finalize the New Combination:
Release the button after setting your combination.
Change the switch on the back of the lock to its original position OFF from its current position SET. Re-attach the lock, and scramble the dials to secure your belongings.

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You can modify or cancel your order before it ships by contacting us at moreedelweis@gmail.com or through your EDELWEIS account. Changes are limited to items of equal or lesser value.

Once shipped, orders cannot be modified, canceled, or have shipping addresses updated. Although, you may still process a return and place a new order if needed.